Client Stories

Fostering cohesive teams

Culture and Behaviours

The business challenges

Our client a Telco business had been experiencing significant challenges within its leadership team that were hindering the organization's growth and success. The company's performance had plateaued, and there was a lack of cohesive leadership alignment and communication across different departments. Additionally, there were frequent instances of decision-making bottlenecks and the need for effective leadership had become more pronounced as the business ventured into new markets and faced stiff competition.

How we optimized performance

JBC engaged with the senior leadership to identify the root causes of these challenges adopting a data-driven approach. A thorough assessment of the current leadership practices and organizational culture was conducted through surveys, interviews, and focus groups involving staff at all levels. This provided insights into leadership strengths, weaknesses, and areas for improvement.

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Based on the assessment findings, customized leadership development workshops were designed for the senior leadership team. The workshops focused on enhancing communication, decision-making, and fostering a collaborative and innovative culture. Individual coaching sessions were provided to key leaders to address their specific developmental needs. JBC helped the organization  establish measurable performance metrics to track the impact of leadership effectiveness on business outcomes.

Breakthrough results

The workshops facilitated open discussions, improved team dynamics, and promoted collaboration, leading to a more aligned and cohesive leadership team.
By incorporating data-driven insights into their decision-making processes, leaders could make more informed and strategic choices, resulting in higher confidence among staff and stakeholders.
The coaching sessions helped leaders better understand and empathize with their teams, resulting in increased staff satisfaction, higher engagement levels, and reduced turnover rates.
The combination of enhanced leadership effectiveness and improved employee engagement resulted in higher productivity and innovation, leading to an overall increase in revenues and market share.